IP Phone Center diagnostic utility

IP Phone Center Diagnostic

Please make sure update your software to ver.818 or up

Check your version number, click here

Download ver.818 or up, click here

Place a call to "Voice Demo" (in the Buddy List) and then place calls in a situation where you are having a problem.

Go to; C:\Program Files\IP Phone Center

There will be log files called Buddy. log

Email the files with an explanation of your problem to support@cuphone.com; and we will get back to you within 1 working days

Place a call to "Voice Demo" (in the Buddy List) and then place calls in a situation where you are having a problem.

Go to; C:\Program Files\IP Phone Center

Double click on; BuddyLog.exe

Uncheck the Enable logging mode box

Click OK

Important reboot your PC.

Go to; C:\Program Files\IP Phone Center

There will be two log files (sort by date to find easily) called PcCall.log and Buddynnnn.log (nnnn is the date).

Email the files with an explanation of your problem to support@cuphone.com;