0)

What product do I need to buy to make free long distance phone calls to regular phones?

Just need to purchase a Phone adaptor which includes all of the software that you require. We provide demo Personal Phone Gateway (PPG) that enable you to place free international land line calls to most of the countries around the world (no per minute or  monthly charge).

For full information please visit VoIP explained.

1)

What are the PC requirements to use the USB Internet phone and IP Phone Center application?

2)

Is the IP Phone Center application easy to install?

Yes, very easy, put in the CD, install the application, plug in the USB cable from your USB Internet phone - no tools required. Full details are here;

3)

Is there a demo I can try out?

Yes, you can download a demo of the Internet Phone Center to make free call to USA, Canada, most of countries in Europe, Asia's regular phone from here.

4)

Can I use the USB Internet phone with other Internet Telephony services?

Yes, you can use your USB Internet phone with all of the popular services including Skype, Delta3, Xten, Nsm, Netmeeting, DialPad, Net2Phone, MediaRing,... etc. For help with placing a web call or using third-party internet phone software please click here.

5)

What is IPC?

IPC stands for IP Phone Center, IP Phone Center is your "one stop" application for placing the full range of Internet Telephony calls. Click here for more information.

6)

How do I place a call from my PC to another PC?

7)

How do I place a call from my PC to a regular phone number?

You can place a call to a regular phone number using a Personal Phone Gateway (PPG). For help with placing a call through a PPG to a regular phone number please click here.

8)

How can I tell if my friend is on-line and I can place a call to her/him.

When your friend is on-line and ready to receive a call the light bulb next to their name glows yellow, if their bulb is red they are already in a call. When they are off-line their light bulb is gray. More information is here.  

9)

Can I use my USB Internet phone to place free international calls to US, Canada, Europe Asia, South America, Africa....regular phone numbers?

Yes, we have demonstration Personal Phone Gateways installed in the most countries around the world that you can place free international calls through to regular USA, Canada, most of countries in Europe, Asia, South America, Africa ..phone numbers. As these are demonstration systems your call time may be limited. With your own PPG you can enjoy free unlimited long distance calls to any number in the area your PPG installed. More information is here.  

10)

Can I use the IP Phone Center application with other sound hardware?

Yes, we have a special version called Software IPC which can use with PC's sound card. However, the audio quality is not as good as our USB Phone. For more information click here. 

11)

Can I use the IP Phone Center application to place calls through VoIP gateways?

Yes, a call to a VoIP gateway is called a static gateway call. for more information please click here.

12)

My PC is behind a Router and a Firewall, can I still place outbound calls using my USB Internet Phone and the IP Phone Center application?

Yes, the IP Phone Center application implements advanced techniques that enables calls to be placed out through all of the popular Routers and Firewalls without configuration your system. Click here for more Firewall related information.  Click here for more router related information.

13)

My PC is behind a Router and a Firewall, can I still receive calls using my USB Internet phone and the IP Phone Center application?

Yes, if you have PPG installed in your network, you can have multiples USB internet phones receive/place calls at same times behind router. For more information on the PPG please click here. 

14)

I have multiple PCs on a local network (LAN) behind a Router and a Firewall, can all of my PCs receive and place calls simultaneously?

Yes, if you have a Personal Phone Gateway (PPG) installed on your local network, all of your PCs can simultaneously place and receive calls through your Router and Firewall. For more information on how to configure your router to support the Personal Phone Gateway (PPG) click here. 

15)

Can I use Internet access through a dial-up modem to place and receive calls?

Yes, we have developed a special mode that enables call quality when using a dial-up Internet connection to be indistinguishable from a broad band connection. For information on setting the IP Phone Center for a dial-up Internet connection, click here.

16)

My friend is not listed in my Buddy List, how do I add him/her?

For help on adding your friend to your Buddy List, please click here.

17)

How do I know what version of IP Phone Center is installed?

Right click on the IP Phone Center icon in your tray and select about.

18)

Why does the icon for IP Phone Center in the tray change color?

The icon color for IP Phone Center will change depending on it's status;

Yellow - ready to place and receive calls.

Green - you are in a call.

Red - your USB Internet phone is not on line

Grey with red cross on top - can not find USB internet phone hardware.

19)

My PC is unable to detect my USB Internet phone, what do I need to do?

20)

Why is my IP Phone Center unable to contact the server?

21)

During installation I am asked for my email address - why?

Your friends will be able to add you to their Buddy Lists by entering your email address.

You can use any email address that you want provided that no other IP Phone Center or PPG user is already using the email address that you entered.

The email ID you used to log in our server first time will link to serial num and can not be changed.

If you forgot or what to change the email ID. Please click here to submit the request

22)

The phone icon for the IP Phone Centre in the system tray (by the clock) is yellow and it says "trying to connect", after a few minutes it gives me the message "Buddy Server off line for maintenance".

The Buddy Server is very rarely off-line. If you receive this message and are connected to the Internet please run the diagnostic, full details are here.

23)

My audio sounds "broken" or "choppy".

Broken or choppy audio can be caused by either;

1)  Not running in super tunnel mode. For Full information, please click here.

Or

2)  Internet connection "jitter" (usually present on low bandwidth connections). To change the jitter setting please visit the jitter setting page.

24)

How do I place a call through a H.323 gatekeeper or SIP Proxy/Gateway?

To set up an entry in your Buddy List so you can place calls through a H.323 gatekeeper please visit the static gateway/gatekeeper page. If you like to place call via third-party SIP Proxy/Gateway, click here

25)

I have Windows98 or Windows ME  how do I install IPC?

If Windows needs to load files or requests the original setup CD, point Windows to the directory with the .cab files. Also, you need to install Netmeeting( but not run)

1)

What are the PC requirements to use the Personal Phone Gateway (PPG)

2)

Is the PPG easy to install?

Yes, put in the CD, install the application, then either plug in the USB cable or plug in the PCI card (Note you will have to open your PC and plug in an add-on card). Full details are here;

3)

What is the Internet connection requirement for the PPG?

We suggest that you use an "always on" connection such as DSL, Cable modem etc. The PPG uses only a small amount of bandwidth. Calls can only be placed through your PPG when your PPG is connected to the Internet.

4)

Can I use another application (apart from the IP Phone Center) to place calls through my PPG.

You can only use IP Phone Center to place calls through a PPG. The IP Phone Center application has been tightly integrated with the PPG and this tight integration enables you to place and receive calls through Routers and Firewalls.

5)

Is there a demo of PPG that I can place calls through to test the quality?

If you have IP Phone Center installed you can place calls to numbers in Hong Kong and the US through PPGs that we have setup. If you would like to try IP Phone Center and place a call through a USB PPG, you can download a free demo version.

6)

How long can I talk for when I place a call be through a PPG?

You can set your PPG for unlimited time. The demo PPGs are limited to 10 minutes.

7)

Can I limit the call time through my PPG?

Yes, you can limit the time a call is connected, you can also create user accounts and give then a total time limit for all of their calls. For more information on creating user accounts please click here.

8)

Can I limit what numbers that can be called through my PPG? 

Yes, you can select the numbers to which calls can be placed, other numbers will be blocked. More information is here.

Check that the phone number is allowed to be called through the PPG that you are using.

Check if the PPG password function is enabled and you need to enter a user name and password.

If the PPG you are placing your call through is behind a Router or Proxy Server - check the Router or Proxy Server is correctly configured with the Connection Tester.